Service Level Agreement Muster Facility Management
In order to be transparent and clarify expectations with our customers, we have provided below a list of basic types of repairs and services that facility management performs free of charge for the requesting service as part of the standard work order requirement process. We have provided a framework for prioritizing these order requirements, as well as a basic service level agreement for these services. In addition, it is useful to refute the concept that is repeated strongly (or has normally been repeated), namely „doing fm“ as outsourcing all services to a single contractor. No, it`s just outsourcing, not FM, and it`s been done for a while. We could have an FM contract with a service provider for a single service, and that`s why we would do fm. It`s obvious that in order to do FM, we need to change something in the way we do things. If this is not the case, we will not change the results we receive. It is obvious and well known that in order to do FM, we must first change the way we define the needs of the client company, as this will change the way we offer and, therefore, the way services are offered and measured. The correct use of this sequence of letters in the process of defining and deploying performance allows, among other things, to correctly place the responsibilities of each of the stakeholders. For example, if you are trying to place the responsibilities of the purchasing department or how this department can fit into the FM activity, if this department must assume responsibility for the tendering process. The order of the letters SLA follows is useful to explain the model of design and delivery of facility management services and is also useful for understanding the general affairs of the discipline and the operation in the same way that we could say that this acronym is the purchasing model used in other sectors of activity. The idea is to find a simple explanation that helps to understand how we proceed in FM.
According to the graph below, we can explain that we have also provided below a list of typically larger repair and replacement services (also known as „projects“) that will facilitate the management of the facilities, but only if it is funded by the applicant and after approval by the Capital Work Group, the Dean of the College or the Propstes. In order to meet fair and adequate expectations, we offer the following service level agreement, based on our workforce, areas of expertise and resources. . . .